International Shipping

DELIVERY PROCESS

Once your order is dispatched, you will receive a tracking number via email. If you do not receive your tracking details, please contact us at support@teensvibe.com with “International Shipping” in the subject line.

Please ensure that you provide a valid and reachable contact number at checkout, as the courier may contact you during delivery. Delivery partners will typically attempt delivery up to three times. If delivery fails or is refused, you may need to coordinate directly with the courier for redelivery or collection, which may involve additional charges.

If the package is not accepted or collected, it may be destroyed, and the order will be non-refundable. TeensVibe will not be responsible for unclaimed shipments.

DELIVERY TIME

We strive to deliver your order as quickly as possible. However, delivery times may vary depending on destination, courier delays, customs processing, and other external factors.

Estimated delivery timelines will be provided at checkout, but delivery dates are not guaranteed.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

• Destination country
• Shipping method
• Number of items
• Package size and weight

The final shipping cost will be displayed and confirmed before payment. Please note that shipping charges are subject to change at any time.

CURRENCY & IP DETECTION

Our website automatically detects your location and displays prices in your local currency while browsing. However, during checkout, all transactions are processed in Sri Lankan Rupees (LKR).

Your bank will convert the amount into your local currency based on the current exchange rate.

PAYMENTS

We currently accept Visa and MasterCard for international orders via our secure payment gateway.

DUTIES & TAXES

TeensVibe follows a Delivered Duty Unpaid (DDU) shipping method.

This means:

• Duties and taxes are not included in your order total
• Any applicable charges must be paid to the courier upon delivery

These charges are determined by your destination country’s customs regulations.

Please ensure that you select the correct payment method at checkout. Orders placed using unsupported payment options may be cancelled. All payments are processed based on the current exchange rate.

RETURNS & EXCHANGES

If you experience any issues with your order and wish to request an exchange, TeensVibe allows exchanges within 20 days of purchase, provided the item is returned in its original condition, with packaging, tags, and labels intact.

Please note that sale and discounted items are not eligible for exchange, and exchanges are permitted only once per order.

To initiate an exchange, please email us at support@teensvibe.com and include “International Order” in the subject line along with your order number. Kindly mention the reason for the exchange so we can assist you more efficiently.

All returned items must be sent back with the original receipt. Customers are responsible for the cost of return shipping.

Please send your return package to the address provided in the exchange approval email.

Once we receive and inspect the returned item, we will process your exchange. You will be issued a coupon code equivalent to the value of the returned item, which can be used for your next purchase.

Please note that original purchase amounts and shipping charges are non-refundable.

If you have any questions or need assistance, feel free to contact us at support@teensvibe.com — our team is always happy to help.

IMPORTANT NOTES

• Shipping fees are non-refundable
• Customers are responsible for return shipping costs
• A valid RMA Number is required for all returns
• RMA numbers expire within 21 days
• Returns without a valid RMA will not be accepted
  
  

After inspection of returned items, a coupon code equal to the item value will be issued for future purchases.